If the product has been exposed to acidic chemicals and has suffered from corrosion.Īny item that has been returned under the warranty will be substituted with an identical item, and if an identical item is not available, a suitable and similar alternative will be offered. If a product has been broken, bent or dropped by the purchaser.ģ. If the gold or other precious metal becomes tarnished in a standard manner.Ģ. There are some instances that are not covered under warranty, and in these circumstances, the gift item cannot be returned:ġ. If possible, it is best to email us a photo of the damage. If you want to return a product after 90 days under the terms of our warranty, you should first email us, outlining the reason for wanting to return it so that we can discuss the best course of action with you. You can read more about our guarantees under the section Satisfaction Guarantee. The cost of return postage to us is not covered in your refund amount. Alternatively you may request to have the item replaced. Once we have received the goods, we will ensure that your refund is processed quickly. A tracking number for the returned item. Your name and original invoice/order number. All original packaging including jewelry pouches or white rose box mailing cartons. To return an item please follow this procedure:ġ) Please firstly email us your requirement to return a package, including photos of any damage.Ģ) Ensure you include the following with your returned package: If for any reason, you are dissatisfied with a gift purchased from The Eternity Rose, you have 90 days in which to return your item and receive a complete refund. Gold Rose & Jewelry Matched Sets Glazed Rose & Jewelry Matched Sets Rose Petal Pendants Rose Petal Earrings Display Box Options Rose & Vase Sets 24k Gold-Dipped Natural Rose Silver-Dipped Natural Rose Platinum-Dipped Rose Glazed Natural Roses
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